This Refund Policy explains how refunds work for purchases of FlickrVault credits. It forms part of, and should be read together with, our Terms of Service. Terms used here have the same meaning as in the Terms of Service. It is offered by Modest Foundry (“FlickrVault”, “we”, “us”).
1. What you are buying
FlickrVault is pay-as-you-go. You buy one-time credit packs (for example 1,000, 5,000, or 15,000 credits); backing up one original photo costs one credit. There is no subscription and purchased credits do not expire. The 1,000 free credits granted once per Flickr account are not a purchase and are not covered by this policy.
2. Who processes payments and refunds
Payments are processed by Paddle, which acts as the merchant of record for your purchase and handles billing and applicable taxes. Refunds are issued by Paddle back to your original payment method. Your purchase is also subject to Paddle’s Buyer Terms.
3. 14-day refund for unused credits
Credits are digital goods that are delivered to your account immediately after purchase. They go into a single balance made up of your free allowance plus any credits you buy.
Your free allowance is never refundable — only credits you have paid for can be refunded. Because your free credits are always used first, a purchase stays refundable until you have used more credits than your free allowance. We offer a full refund within 14 days of the purchase date as long as you have not used any of the credits from that purchase.
Once you have used any of the credits from a purchase, that purchase is non-refundable, because the digital goods have been consumed. (We may still help in the situations in §4.)
When a refund is approved, the corresponding credits are removed from your FlickrVault balance — you cannot keep credits that have been refunded. The money is returned to your original payment method (see §6 for timing).
4. Always refundable: faulty, duplicate, or unauthorized charges
Regardless of the 14-day window, contact us if:
- you were charged more than once for the same purchase;
- you were charged in error or without authorization; or
- a technical fault on our side meant the credits were never delivered to your account.
We will investigate and, where appropriate, refund in full.
5. Your statutory rights (EU / UK and other consumer laws)
For digital content, consumer law in some regions (including the EU and UK) gives you a 14-day right of withdrawal. By purchasing credits and choosing to use them immediately, you expressly consent to immediate delivery and acknowledge that you lose the right of withdrawal once you begin using the credits. Nothing in this policy limits any mandatory statutory rights you have under the consumer-protection laws of your country of residence.
6. How to request a refund
Email [email protected] with:
- the email address used for the purchase, and
- your Paddle order or receipt number (it’s on the receipt Paddle emailed you).
You may also request a refund directly through Paddle using the link on that receipt. Refunds are reviewed and processed by Paddle. Once approved, the money is returned to your original payment method — typically 3–5 business days for cards, or about 48 hours for PayPal (your bank may take a little longer to post it).
7. Changes to this policy
We may update this Refund Policy from time to time. We will post the revised version here with a new “Last updated” date. The policy that applied at the time of your purchase governs that purchase.
8. Contact
Modest Foundry Email: [email protected]